If for any reason you need to cancel your order please contact us immediately. It is not always possible to cancel an order once has been sent to the printer.
*If your order has not been processed by one of our customer service representatives at the time of your cancellation, no charge will be made.
*On orders that have been approved to be sent to the printer, you will only be refunded 60% of the total cost of the order if the printing process has not begun.
*If the printing process has begun, no refunds will be made
At IBK Stationery, Inc., our invitation consultants proofread all orders for spelling and grammar. However, we cannot guarantee that we will catch all mistakes. For that reason, please double check your order for accuracy before submitting it. Please notice that it is not always possible for changes to be made once an order has been submitted to the printer.
If proofs are ordered, be sure to read it carefully. We are not responsible for mistakes on your order after you approve them on your proofs.
Once you receive your order, please examine it immediately. Count all items (individually). Check spelling and verify that your ENTIRE order is correct. IBK Stationery, Inc. will not be responsible for claims made after 10 days of the delivery of your order.
If any order were to contain an error or misprint caused by our staff or the printers, we will happily reprint it at no cost to you. If the mistake is a customer error, we will reprint the order to the customer's satisfaction and the customer will be responsible for price of the order with a 10% discount in addition to the shipping cost of the reprinted order.
If you have any questions about our policies, please write us at:
IBK Stationery, Inc.
2963 Meredith Drive
Pensacola, FL 32504