IBK Stationery 850-432-4002

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Frequently asked questions about ordering invitations

Customer Service

About Ordering

Customer Service

Can I call with questions before I place an order?

Yes, you can call the customer service lines at 850-432-4002 during normal business hours 9am-5:00pm  CST. We'll be more than glad to answer any questions regarding our company, the invitations/stationery companies we represent, how to place an order with us, etc.


Will somebody review my order before it is placed?

Yes. We will review your order and contact you if we have any suggestions to your invitation wording. This process usually takes between 24-48 hrs. Please be sure to contact customer service if you don't hear from us after this period of time. As convenient as the internet is, sometimes orders get "trapped" on our servers and delayed for 2-3 days.


Do you have a store?

Yes. We are located in Pensacola, Florida and we schedule appointments if you would like to visit the store. Our in store discount is 20% from

retail prices. You must order online to receive up to 30% discount. Call 432-4002 to set an appointment. Our address is 5353 N. Palafox Street..


Do you take phone orders?

No. We can give you wording advice over the phone, but your order must be in writing in order to avoid printing mistakes.


What it means to be an awarded dealer?

Every year printers such as Carlson Craft and Checkerboard review dealer sales and award them according to their sales volume. IBK Stationery  (our parent company), received the highest recognition given to a dealer for many years now..



How long it will take to get my invitations?

Depending on the season and the invitation itself, it can take as little as 1 week during slow season up to 3 weeks during the busy season. When you order a proof, the time frame will be longer by several days. We recommend to upgrade your shipping with your invitation consultant if you need your invitations sooner than that.


Can I  e-mail or fax my order?

Yes, you can fax your order to 850/438-6285 or e-mail it to


Can you do a rush order?

Unfortunately, not all the companies we represent offer RUSH service. You can upgrade your shipping from Ground to overnight or 2nd day air for a faster turn around. Please...Order your wedding invitations with enough time to avoid extra fees: We recommend invitations be ordered at least 3 months before your wedding.


What is a proof? Do I need it?

A proof is a black and white document emailed by the printer to us. After we review it we'll email it to you so you can check for mistakes such as spellings, addresses or even for the font you selected for your invitations/announcements. Changes and revisions can still be made at this stage. After you approve your proof, your wedding invitations or announcements will get printed and no more changes will be allowed. We always recommend ordering proofs. The cost varies from collection to collection. Check with your consultant about these rates.


Do you ship overseas? what charges are involved?

Yes, we can. We can get an estimate of shipping cost, but the actual price may vary. In order to get an estimate, we need name, address, phone number and the number of invitations and accessories you desire.


How do I check the status of my order?

An e-mail will be sent to you once your order has been sent to production. Then another email is sent once the order has been shipped that will provide you with a tracking number. You can call us at 850-432-4002 as well to check status.


Why I need to order extra 25's?

Reorders are expensive. This is why we recommend to order extra 25 with your original order. Some companies have a minimum order of 50 invitations so even if you only need 25, you will still need to buy the 50.


What happens if I made a mistake and I already submitted and approved my order?

If your order has not been submitted yet to production, we will be able correct any mistakes. If your order has been sent to production there is nothing that can be done. We will work with you to have your invitations reprinted if you so desire and give you an extra discount of 5%.


How do I choose font styles, liners and ink colors?

You can view it online. Most of our invitations give the specifications on their pages. If you do not specify a font for your invitations, we'll use the one on the sample.


Do I need inner envelopes?

Inner envelopes are not really necessary.  They are more of a tradition than a need.


What are informals?

Informals are thank you notes. They will have your names printed as: Mr. and Mrs. John Smith instead of "Thank You". You will write on the inside of your notes.


Does the response card come with a pre printed envelope?

Yes, and they will be printed with the same ink color unless otherwise specified.



What type of payments do you accept?

We accept: Visa, MasterCard, American Express and Discover.


When will I be billed?

You will be charged at the time the order is submitted to the printer. If you choose to have a proof, then the charge occurs when you approve your order.


Do I need to pay sales taxes?

Only if you are a Florida resident.


Do you offer discounts for large quantities?

No. Our prices for wedding invitations or announcements have already up to 30% discount from retail prices.